Cookie Policy
How we use cookies and similar technologies in compliance with UK law
Last Updated: May 15, 2025
This Cookie Policy has been prepared in accordance with UK law, including the Privacy and Electronic Communications Regulations (PECR) and the UK GDPR. It explains how we use cookies and similar technologies, and your rights to control their use.
1. Introduction
This Cookie Policy explains how COSA ("we", "our", or "us") uses cookies and similar technologies on our website (www.cosa.com) and our AI-powered call compliance platform. It explains what these technologies are and why we use them, as well as your rights to control our use of them.
By continuing to use our website, you are agreeing to our use of cookies as described in this Cookie Policy.
In the UK, the use of cookies is regulated by the Privacy and Electronic Communications Regulations (PECR), alongside the UK General Data Protection Regulation (UK GDPR). This policy explains how we comply with these regulations.
2. What Are Cookies?
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to the owners of the site.
Cookies allow a website to recognize your device and remember if you've been to the website before. Cookies can be used to collect, store, and share data about your activities across websites, including on our website.
Types of Cookies by Origin:
First-party cookies
Set by the website owner (COSA)
Third-party cookies
Set by parties other than the website owner (e.g., analytics providers)
Types of Cookies by Duration:
Session cookies
Temporary cookies that are deleted when you close your browser
Persistent cookies
Remain on your device until they expire or you delete them
3. UK Legal Requirements for Cookies
Under UK law, specifically the Privacy and Electronic Communications Regulations (PECR), we must:
- Tell you that cookies are being used
- Explain what the cookies are doing and why
- Get your consent to store cookies on your device, except for cookies that are strictly necessary
"Strictly necessary" cookies are those that are essential for you to use our website and its features. Without these cookies, services you have asked for cannot be provided. UK law allows these cookies to be set without your consent.
For all other types of cookies, we need your permission (consent) to set them on your device. This consent must be:
- Freely given - you must have a genuine choice to accept or refuse cookies
- Specific and informed - you must be given clear information about what the cookies do
- Indicated by a clear affirmative action - such as clicking "Accept" on a cookie banner
You also have the right to withdraw your consent at any time.
4. Types of Cookies We Use
We use the following types of cookies:
4.1 Essential Cookies (Strictly Necessary)
Required for website functionality
Cannot be disabled
These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and account access. You may disable these by changing your browser settings, but this may affect how the website functions.
Under UK law (PECR), strictly necessary cookies do not require consent from users. However, we still provide information about these cookies for transparency.
| Name | Purpose | Duration | Provider |
|---|---|---|---|
| session_id | Maintains your session | Session | COSA |
| csrf_token | Prevents cross-site request forgery | Session | COSA |
| auth_token | Authenticates logged-in users | 30 days | COSA |
4.2 Performance and Analytics Cookies
Help us improve our website
Can be disabled
These cookies collect information about how visitors use our website, including which pages visitors go to most often and if they receive error messages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous.
Under UK law, these cookies require your consent before we can use them. You can give or withdraw your consent using our cookie preference tool.
| Name | Purpose | Duration | Provider |
|---|---|---|---|
| _ga | Google Analytics - Distinguishes users | 2 years | |
| _gid | Google Analytics - Distinguishes users | 24 hours | |
| _gat | Google Analytics - Throttles request rate | 1 minute |
4.3 Functionality Cookies
Remember your preferences
Enhance your experience
These cookies allow the website to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personal features. They may also be used to provide services you have asked for.
Under UK law, these cookies require your consent before we can use them. You can give or withdraw your consent using our cookie preference tool.
| Name | Purpose | Duration | Provider |
|---|---|---|---|
| theme_preference | Remembers your theme preference (light/dark) | 1 year | COSA |
| language | Remembers your language preference | 1 year | COSA |
4.4 Marketing and Advertising Cookies
Deliver relevant advertisements
Personalize marketing
These cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers.
Under UK law, these cookies require your explicit consent before we can use them. You can give or withdraw your consent using our cookie preference tool.
| Name | Purpose | Duration | Provider |
|---|---|---|---|
| _fbp | Facebook - Used to deliver advertisements | 3 months | |
| _gcl_au | Google AdSense - Stores and tracks conversions | 3 months | |
| IDE | DoubleClick - Used for targeted advertising | 1 year |
5. Other Tracking Technologies
In addition to cookies, we may use other similar technologies on our website, such as:
Web Beacons
Small graphic images (also known as "pixel tags" or "clear GIFs") that may be included on our sites and services that typically work in conjunction with cookies to identify our users and user behavior.
Local Storage
We may use local storage technologies (such as HTML5 localStorage) to store your preferences or other data on your device. These technologies operate similarly to cookies but are stored in different parts of your device and are managed through different interfaces than cookies.
Under UK law, these technologies are subject to the same consent requirements as cookies if they store or access information on your device.
6. How to Control Cookies
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
6.1 Our Cookie Preference Tool
We provide a cookie preference tool on our website that allows you to manage which categories of cookies you accept or reject. You can access this tool by clicking on "Cookie Settings" in the footer of our website.
In accordance with UK law, our cookie preference tool:
- Allows you to give or refuse consent for each category of non-essential cookies
- Makes rejecting cookies as easy as accepting them
- Does not interpret your continued use of the website as consent for cookies
- Remembers your preferences for future visits
6.2 Browser Controls
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser's "Tools" or "Preferences" menu. For more information on how to modify your browser settings or how to block, manage or filter cookies, please visit your browser's help file or visit www.allaboutcookies.org.
Chrome
Settings → Privacy and Security → Cookies and other site data
Firefox
Options → Privacy & Security → Cookies and Site Data
Safari
Preferences → Privacy → Cookies and website data
6.3 Do Not Track
Some browsers have a "Do Not Track" feature that lets you tell websites that you do not want to have your online activities tracked. These features are not yet uniform, so we are currently not set up to respond to such signals.
Under UK law, the "Do Not Track" signal does not automatically exempt websites from obtaining consent for non-essential cookies. Therefore, even if you have enabled this feature, we still display our cookie banner and require your consent for non-essential cookies.
7. Data Protection Rights
Depending on your location, you may have certain rights regarding your personal information collected through cookies and similar technologies. If you are in the UK, these rights include:
- The right to access information collected about you
- The right to request correction of inaccurate information
- The right to request deletion of your information
- The right to restrict or object to processing
- The right to data portability
- The right to withdraw consent at any time
For more information about these rights and how to exercise them, please see our Privacy Policy.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children through cookies or similar technologies.
In the UK, the Age Appropriate Design Code (or Children's Code) sets out additional protections for children's personal data. Although our services are not directed at children, we are committed to complying with these principles where applicable.
9. Updates to This Cookie Policy
We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.
The date at the top of this Cookie Policy indicates when it was last updated.
If we make significant changes to this Cookie Policy, we will make this clear on our website or by other appropriate means, such as by email.
10. Complaints
If you are unhappy with how we use cookies or how we have responded to your request about cookies, you can make a complaint to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues:
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113
Website: www.ico.org.uk
11. Contact Us
If you have any questions about our use of cookies or other technologies, please contact us at:
- Email:privacy@cosa.com
- Phone:+44 20 1234 5678