Transform call monitoring from a manual burden into an automated, proactive second line of defence for your business with COSA.
Call Coverage
Accuracy
Risk Reduction
Industry Pain Points in |
Financial services executives know all too well the challenges around call compliance and quality assurance.
High Compliance Costs & Inefficiency
Monitoring calls for regulatory compliance traditionally requires large QA teams manually sampling only 3-25% of interactions, leaving a risky blind spot.
Consumer Duty Obligations
The FCA's new Consumer Duty mandates firms monitor and evidence customer outcomes across their entire client base, not just in a few sample audits.
Vulnerable Client Identification
Recognising and appropriately handling vulnerabilities is both an ethical duty and an FCA requirement, but spotting signs in real time can be inconsistent.
Quality & Consistency of Advice
Without comprehensive monitoring, miscommunications or non-compliant sales tactics might slip through, leading to serious consumer detriment.
Manual Monitoring Limitations
Human reviewers can be inconsistent or biased, and reviewing calls after issues occur is reactive rather than proactive.
Regulatory Pressure
Higher regulatory expectations under Consumer Duty versus legacy monitoring approaches that can't scale creates heightened non-compliance risk.
Our cloud-based, AI-powered Call Compliance and Analytics Platform acts as your virtual compliance analyst for every single customer call.
See how our solution is transforming compliance for financial services firms.
Revolutionising Compliance Monitoring
From 26% to 100% Call Coverage
COSA AI's Compliance Automation Platform has completely transformed how we manage and monitor compliance within our equity release advice process. Previously, we were only able to manually sample around 26% of client calls. Now, with COSA AI, we have full oversight—100% of calls are automatically transcribed from speech to text and analysed in real time.
This means we're no longer relying on random sampling. We're able to proactively identify vulnerable clients consistently across the business, ensure every interaction is reviewed, and strengthen our compliance framework while improving client outcomes.
It's an absolute game-changer for our QA process, risk management, and overall operational efficiency.
Sam Rouissi
Director, Just Compare
Join forward-thinking financial firms that are using AI to ensureregulatory compliance, protect vulnerable customers, anddrive business efficiency.